Credit Control | 40 hrs | Rotterdam | Start date: ASAP | Duration: 3 months with possible extension until 31-12-2026 | Freelance | Max. rate: €70 per hour

Results-driven Credit Collector with proven experience in Credit Management and Order-to-Cash processes within a B2B environment. Responsible for managing a debtor portfolio, improving payment behavior, reducing DSO, resolving disputes, and strengthening cash flow performance through proactive stakeholder engagement and process optimization.

Key Responsibilities
• Managing and optimizing the end-to-end Order-to-Cash process
• Ownership of a dedicated B2B debtor portfolio
• Monitoring and collecting outstanding receivables
• Maintaining proactive contact with national and international customers through phone and email
• Assessing and processing refunds and claim payments
• Identifying, investigating, and resolving payment disputes
• Escalating potential collection and credit risks in a timely manner
• Collaborating with Account Managers and Sales teams to review outstanding balances and collection strategies
• Conducting monthly reviews of outstanding positions with internal stakeholders and management
• Initiating and supporting process improvements that enhance customer satisfaction and financial performance

Expertise & Competencies

Credit Management & Collections
• Management of B2B debtor portfolios
• Cash collection and receivables management
• Reduction of Days Sales Outstanding (DSO)
• Credit risk awareness and escalation management
• Customer payment behavior analysis

Order-to-Cash Process
• End-to-end Order-to-Cash ownership
• Improvement of collection effectiveness
• Optimization of dispute resolution processes
• Support of cash flow and working capital objectives

Customer & Stakeholder Management
• Building strong relationships with internal and external stakeholders
• Collaboration with:

Customers
Sales teams
Account Managers
Finance teams
Management
• Providing a high level of customer service while maintaining collection objectives

Dispute & Resolution Management
• Identification and investigation of disputed invoices
• Coordination with internal stakeholders to resolve payment issues
• Reducing dispute cycle times and preventing recurring issues

Process Improvement
• Identifying opportunities to improve collection and billing processes
• Driving operational efficiencies within the Order-to-Cash cycle
• Contributing to initiatives that improve customer satisfaction and financial performance

Systems & Tools
• Experience working with financial and ERP systems
• Strong affinity with various software applications
• Accurate administration and reporting of collection activities

Professional Skills
• Strong communication skills in Dutch and English
• Customer-focused and service-oriented mindset
• Analytical and problem-solving capabilities
• Proactive and entrepreneurial approach
• Highly accurate and detail-oriented
• Able to work independently while contributing effectively within a team environment

Summary
This Credit Collector plays a key role in optimizing the Order-to-Cash process and managing customer receivables within a B2B environment. The focus is on reducing outstanding debt, improving payment behavior, resolving disputes efficiently, and driving process improvements that strengthen both customer satisfaction and the organization's financial position.

If you have any questions about this assignment, please contact Robert van den Ouwelant at robert.vandenouwelant@headfirst.nl.